Getting Help

When you need assistance with CustomJS and Make.com integration, there are several resources available to help you resolve issues and get the most out of your automation workflows.

Contact information

  • Support email: Write an email.
  • Chat support: Log in to customJS and use the in-app chat functionality.
  • Slack community: Join our Slack group and post in the Public Channel or send a DM to Henrik.

How to get help

To help us assist you, any of the following information you could provide will be helpful:

Bug reporting

When reporting bugs, use the bug report template:

const bugReport = {
  title: "Brief description of the bug",
  description: "Detailed explanation of the issue",
  stepsToReproduce: [
    "Step 1: What you did first",
    "Step 2: What you did next", 
    "Step 3: When the bug occurred"
  ],
  expectedBehavior: "What should have happened",
  actualBehavior: "What actually happened",
  environment: {
    browser: "Chrome 91.0.4472.124",
    makeScenario: "Link to scenario or description",
    customjsVersion: "Version of CustomJS module used",
    timestamp: "2023-XX-XX XX:XX:XX UTC"
  },
  additionalInfo: "Any other relevant details"
};

Support response times

Support TypeStandard SupportPriority Support (Paid Plans)
Email ResponseWithin 24-48 hours during business daysWithin 4-8 hours during business days
Critical IssuesNot specifiedSame-day response for production problems
Community ForumCommunity-driven, varies by activityCommunity-driven, varies by activity
Integration AssistanceDocumentation-basedDedicated support for complex setups
Custom SolutionsNot availableConsultation for specialized requirements
Documentation UpdatesOngoing based on feedbackOngoing based on feedback

Feature requests

If you want to submit a feature request, include this information:

  • Business justification for the feature
  • Technical requirements and specifications
  • Expected timeline and priority level
  • Willingness to participate in beta testing

Beta testing program

Get in touch if you want to participate in beta testing for:

  • Early access to new features
  • Feedback opportunities to shape development
  • Priority support during testing phases
  • Recognition as a community contributor